Describe a Problem You Had While Shopping Online or In a Store: Cue Card

Describe a problem you had while shopping online or in a store. You should say:-

• When did it happen?
• What did you buy?
• What problem did you have?
• Explain how you felt about the experience.

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Sample: Describe a Problem You Had While Shopping Online or In a Store: Cue Card

Well, I am a shopaholic by nature and never miss the chance to buy something new and fashionable for myself because it is an excellent way to spend quality time with family and friends. Also, I love to do online shopping. Most of the time, I had a good experience, but I would like to share an incident when I faced a terrible experience while shopping.

I vividly remember that last month, the end-season sale was on, and I very much wanted to buy some branded clothes for myself because I am fond of branded things. That’s why I went to the MBD mall, which was 50 km away from my home. There were a plethora of shores, after checking many stores.

Finally, I found my favourite store of the Zara brand, as I found most items were at a 50% discount. I was over the moon to see this. But actually, I was facing many problems during the entire shopping trip. I finalized some T-shirts and jeans from there.

First and foremost, services provided by sales staff were quite slow because of too much crowd inside the showroom. I waited in a long queue to find more colour options in my favourite articles.

Apart from this, due to this sales, the showroom was overcrowded. It created several issues like the trail room was fully occupied. I took almost half an hour to get into the trial room to try on my new clothes.

Then, I approached the cashier and gave him my debit card, but due to some technical issues, it didn’t respond. He tried several times, and then I tried to make the payment in cash, but when I checked my wallet, I didn’t have enough money.

I requested the cashier to let me pay the token money and gave me one day to clear the payment, but he did not agree with me because it was the last day of the sale.

Eventually, I had to leave the shop empty-handed. I also missed my T-shirt and jeans. But now I try to carry more cash while going shopping so that it will not happen to me again in my life.

Follow-Up Questions: Describe a Problem You Had While Shopping Online or In a Store: Cue Card

Question 1: What kind of customer service do you think is good?

Answer:- In my opinion, sales departments have basic qualities like listening, fulfilling the customer requirements, and providing a friendly environment to the customer because happy customers will return and spend more money.

Question 2: What are the differences between shopping online and in-store?

Answer:- The major difference between online shopping and in-store is that online shopping is very convenient; you can buy anytime and anywhere, while offline shopping is very time-consuming, but you can buy the product whatever you want because it allows you to touch it manually.

Question 3: What problems do customers often have while shopping?

Answer:- During traditional shopping, the major problem is traffic congestion and pickpockets, while problems during online shopping are that we sometimes can’t get the same we want. The quality and the color of the product are not the same as seen in the description.

Question 4: What do you think customers should do when there are problems with products bought online?

Answer:- First, customers directly contact the customer care number and request they change the defective piece. Secondly, customers can write an email to the company and complain about the defect. They can ask customer services to claim the return policy or refund the money if nothing happens.