Describe an incident where someone apologized to you. You should say:
– Who was it?
– When was it?
– What did the person say?
– Why was this incident memorable to you?
When I joined a new company as a manager 2 years back, one of my team lead apologized for the error made by this team member in daily operation activity. The above incident is memorable because we worked for more than 2 days, day and night, to fix that issue. To explain more about the issue, it’s really a big miss from my team.
I have arranged a quick meeting with the team lead and team member to the understood whole incident and did a quick brainstorming session and RCSA analysis. Then I quickly communicate the incident to my VP and our client through call and sent out a detailed email with proper supporting evidence to explain that the error happen due to a system issue and not due to operational error and convinces the client and removed the error and fine which was marked under my team.
After that incident, I had a small team meeting with my whole team to discuss the issue and how we overcame the incident. I have also informed my entire team member about taking it as a lesson and not repeating it.
Finally, I got a star of the quarter award for handling the issue exceptionally and for avoiding the company’s financial and reputational loss. I have also briefly explained the incident to all other operational teams in the town hall.
Follow-ups
Question1. Do people in your country apologize often?
Answer: Very rarely do people in my country apologize for their mistakes. People working in media, press, big celebrities and politicians often apologize to the public in case they spoke or did anything wrongly.
Question2. What kind of apology means more to you: words or actions?
Answer: The kind of apology that means more to me is not just words of mouth; the person who made a mistake must realize from their heart and understand the affected person’s pain. Finally, they should repeat the same mistake in their lifetime.
Question3. Why are people selfish?
Answer: The reason why people always thinking selfish, because all people wants their wishes or needs to happen immediately, and they are only concern about their happiness only, and also they don’t care about the result of their selfishness or their mistakes.
Question4. Should we be more considerate?
Answer: In real life, we need to be considerate up to some extent only. Whenever something goes wrong for us, we need to consider the experience and result of that mistake and don’t repeat the same mistake.
Question5. What teaches us to be considerate?
Answer: Considerate teaches us a lesson to remember till our lifetime. We learn from our mistakes whenever some wrong incident happens in our lives based on our previous experience or lesson. We tried to overcome the current issue by implementing it.
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