You have lost something on a bus and called customer service to get help. You weren’t happy with their response. Write a letter to the bus company manager. In your letter, you should:
- Describe the item you lost
- Explain why you weren’t happy with the customer service
- Say what action you would like the company to take.
Dear Sir,
I am writing to report the loss of a valuable item on one of your busses. The item is a small pink leather bag with the logo “penguin” on the front and a white invisible zip on the back of the bag. Inside was a driving license, a credit card and my gym membership card. There was also 2000 naira in cash.
I have made an effort and contact your company’s customer service representative, but I didn’t get a satisfactory response. The staff that attended to me was a female; she sounded a bit rude and was in haste to end the conversation. This got me enraged because I am your regular customer and I forgot valuables I use for my everyday activities in the bag, for example, my license and gym card, without these items it has been impossible for me to run errands for my father in town for some days now, and I have not been able to go to the gym too, because I can’t access the entrance gate without my membership card. I tried to make her see the reasons why I needed the bag urgently, but it was a wasted effort.
I will appreciate it if you call your members of staff to order and train them on how to treat clients nicely and represent your company professionally, else you may lose good patronage which is bad for your brand image. Also, could you please let me know if a bag fitting this description has been found? My contact details are+1379853267, gfuh@gmail.com. If it is found, please keep it in a safe place, and I will arrange to collect it at your earliest convenience.
Thank you.
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