Describe a Problem You Had While Shopping Online or in a Store
- When has it happened?
- What did you buy?
- What problem you had?
- And explain how you felt about the experience.
Sample 1 Describe a problem you had while shopping online or in a store
Well, if I talk about shopping, I will stop depending on my mood, or if I like the product, then I would like to shop online because it is a very convenient way to shop for hearing on to talk about a problem with your face you are in online shopping last goodbye purchase lower reaches of grey colour.
It cost me almost 1000 rupees while I’m purchasing that product. After the delivery of the lower, I opened it very different as compared to the picture, which shows on the site the fabric and the material of that lower were very bad. I am very disappointed that I simply returned that product to that site.
After 5 to 7 days, they returned my product to the company, and for the next 3 to 4 days, they gave back my money in my account, so this was the problem I faced during online shopping.
Sample 2 Describe a problem you had while shopping online or in a store
As a technology-driven environment surrounds us, we now have greater purchase options. Online shopping is like a cherry on the cake. We can shop from the comfort of our home by having access to million collections.
But at the same time, it also paves the way for enormous fraudulent activities. The incident which. I’m going to discuss what happened just a couple of months back when I tried to purchase a covering chain for my wife as a birthday gift. We spent huge time selecting one. Almost after six hours, we zeroed in on one item which was actually listed on a very famous online site. As we already purchased a handful of products on the same site, we ordered the chain by paying upfront. Basically, we prefer prepaying as it may create unnecessary hassle searching for exact change when the delivery person comes.
We have not received the package on the said date though delivery status reads delivered with a small note beneath it saying, it may reach in two days. As the said two days also passed, we called customer care, but to our shock, they said the time had already lapsed for taking up the complaint. We tried to reach their management by all means, but our efforts went in vain. At last, we ended up losing Rs. 230. Thank God it is not in thousands. That was one unpleasant and unusual experience we went through, and from that time on, we never preferred online payments.
Part 3 Questions Describe a problem you had while shopping online or in a store
Question 1:- What kind of customer service do you think is good?
Answer 1:- I think in-store customer service is very good because they understand your problem and resolve it as soon as possible rather than the online service because they need a lot of paperwork to solve the problem.
Answer 2:- Customer service, which has a clear set of standards to follow, is good. They should really serve the customers as the name suggests rather than just having it for name’s sake. They need to know customer pain points and give their feedback to the management on a periodic basis. This way, they can handicap the customers.
Question 2:- What are the differences between shopping online and in-store?
Answer 1:- The main difference between shopping online and in-store is that you can try the product and choose which is comfortable or suits your personality compared to online; you cannot choose between them. So this is a major difference.
Answer 2:- Both have advantages and disadvantages attached to them. Though online shopping gives us access to many options in the comfort of our homes, we may face size and payment-related issues. While the in-store pick-up is a little hassle as it requires physical activity, you can see things face to face, giving you some satisfaction.
Question 3:- What problems do customers often have while shopping?
Answer 1:- The problem customers face during shopping delivery takes some people to receive damage or their product info, which is the main problem of shopping.
Answer 2:- If we are not trialling the product we wish to purchase in the store itself, you may see changes to invite surprises while wearing it in-home such as size and fit issues.
Question 4:- What do you think customers should do when there are problems with products bought online?
Answer 1:- If they have to face any problem during online shopping, they simply return that product to the company and raise a complaint against it because if anyone spends a lot of money on that product. I didn’t see you in good quality so it is a total waste of money and also companies should learn from this too and deliver the product with the proper care.
Answer 2:- Nowadays, we have the option to return products that are not to our taste, but we are covered. However, we should be mindful that not all the products are eligible for cash in return as some products, for example, an iron box, can only be replaced with another piece and not for cash.
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