The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and making comparisons where relevant.
The pie charts illustrate how visitors to the Parkway Hotel rate their customer service under five categories: poor and excellent. Results are from the same questionnaire administered to 100 guests five years apart (2005 and 2010). Overall, it is evident that the Hotel got more positive reviews in 2010 than five years earlier.
To begin, the majority (45%) of the customers were satisfied with the Hotel’s service in 2005. However, almost one-fifth of the guests rated the service they received in the Hotel as excellent and good, and it can be seen that more than a third of the customers reviewed the service rendered as poor or very poor.
Five years later, despite customers rating the service satisfactory at 17% and very poor or poor at a similar figure (16%), a significant majority of the guests rated the customer service as excellent and reasonable.
In comparison, it was evident from the charts that a more significant proportion of 67% of the customers gave the Hotel’s customer service a positive review in 2010 compared to just a fifth five years earlier. In contrast, the negative review in 2005 was 20% more than that of 2010, and the satisfactory report was 28% larger in proportion.
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